What is OMS

What is OMSWhat is OMS

Order Management System (OMS)

End-To-End Order Management At Your Fingertips.

What is an Order Management System (OMS)?

An OMS is a centralized software platform that automates the entire order management process, from purchasing and sales through inventory tracking to order fulfillment and shipping.

What does an OMS do?

An OMS integrates all internal applications related to order management. This makes it possible to consolidate and synchronize information from multiple channels into a single hub, streamlining order processing and freeing up staff to focus on the customer, rather than the data.

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What are the benefits of an OMS?

An OMS offers many benefits that will have your order management processes running smoothly in no time. Among these are increased accuracy at lower costs, but that’s just the beginning. Additional benefits of an OMS affect every aspect of order processing, making it easier for everyone involved.
Increased Visibility

An OMS provides full visibility into and control over every aspect of an order throughout its lifecycle. This includes the ability to monitor, track and modify an order in real-time.

Real-Time Inventory Control

34% of businesses ship products late due to inventory inaccuracy. An OMS can eliminate this issue by providing a view of current stock, inventory in transit, and demand levels in real-time.

Streamlined Order Management

With omnichannel capabilities, information from multiple channels will be gathered and consolidated, streamlining the navigation of even the most complex supply chains.

Customized Integrations

An OMA integration can be tailored based on your company’s unique needs, ensuring seamless integration with your ERP/Accounting system, WMS system, shipping services and more.

Enhanced Customer Experience

With an OMS, the entire order lifecycle is fine-tuned. Customers can place their order with ease and receive it on time, every time, and will experience improved customer engagement.

Accurate Delivery Scheduling

With real-time insight into inventory, skills and available resources, delivery schedules can be accurately generated to maximize resources and get orders out efficiently and on time.


The Past, Present, and Future of Electronic Data Interchange

Tangentia | What is OMS
Tangentia | What is OMS

What transformative tasks can an OMS perform?

An OMS focuses on accessing information from every point along the order lifecycle to provide seamless order management through tasks such as:

  • Extracting information from multiple channels
  • Automating the data entry process to eliminate errors
  • Updating product availability and information in real-time
  • Generating and maintaining an up-to-date customer database
  • Transferring all order management data directly to the accounting system
  • Tracking KPIs, highlighting sales patterns and providing sales forecasts

This level of automation reduces the amount of human error involved in the processing of orders and ensures you know precisely what is going on at every moment and at every point along your order lifecycle.

What is my OMS journey?

The adoption of an OMS should involve your business and IT leaders working together to identify how an OMS can provide the maximum benefit for your organization. This should involve creating an implementation roadmap and a cost/benefit analysis so you can make your business case of OMS implementation.

  • Develop a business case for OMS adoption
  • Decide on a timeframe for OMS implementation
  • Determine the best model for OMS operations
  • Develop an OMS governance plan
  • Establish total cost of ownership
  • Identify the end goal of OMS implementation

Click here for more information on getting started with OMS.

Where is the OMS being used?

OMS adoption is being seen in a variety of industries that rely on placing and fulfilling orders. Industries using the OMS technology include:
Retail RPA


Receive orders, coordinate orders across channels, track inventory levels and manage order fulfillment, including picking, packing and shipping products.

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Manufacturing RPA


Source raw materials and receive, fulfill and ship complex, omnichannel orders from wholesalers, distributers and retailers, all on a global scale.

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Automotive RPA


Automate order validation, source parts, confirm orders, prioritize orders based on service level agreements & track inventory across retailers, manufacturers, dealers & wholesalers.

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Insurance RPA


Provide quotes; track customer accounts, billing, credit verification and product delivery; and automate marketing to put the right offer in front of the right customer at the right time.

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Banking & Finance RPA

Pharmaceutical & Healthcare

Receive & sort orders, determine the order status, generate serial numbers for each product in a packaged order, scan product barcodes, print order labels & generate reports.

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Oil & Gas RPA

Food Distribution

Receive and fulfill orders from multiple channels, manage inventory in multiple locations, track barcodes, track product groups for quality and expiration dates and manage returns.

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What Our Customer Say

See how these companies are using OMS & EDI to improve their operational efficiency from top to bottom:

“When comparing EDI vendors, cost is a big factor. Add to that finding a reputable Canadian vendor. Tangentia has awesome customer service and their platform is simple to use. From day one, we knew we were in great hands. I definitely recommend them.”

– Genaah Meadows, Director of Operations

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“When we started up a month ago, our IQbot percentage was 30%. In a month, we’ve gone up 30%. The curve is longer than previously thought, but it’s improving every day. We wish we’d done this six months ago—we would have been so much farther along.”

– Lifemark Accounting Executive

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“With Tangentia, we know we can rely on them to build the EDI system we
need in the future, one that’s built with integration in mind.”

– Jean Phillippe Bergeron, President

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IBM Sterling

Order Management System

Keeping track of essential order management challenges requires a robust solution that’s designed to meet and improve key business processes and customer expectations. The IBM Sterling OMS gives your organization everything it needs to create streamlined order management processes, better visibility for inventory and service availability, and more—within a streamlined platform.

Tangentia | What is OMS

Additional Frequently Asked Questions About OMS

What is an Order Management System (OMS)?

Order management is the process of keeping track of and overseeing all aspects of an order placed by a customer, from the time the order is received until the final delivery of the order.

What is the order management process?

The order management process includes activities such as capturing all data relevant to the order, processing the payment, sending the details of the order to the warehouse, gathering and packing the items in the order, shipping the order and dealing with returns.

What is an OMS and how does it work?

An OMS (order management system) is a software platform that automates the order management process. This involves pulling order information and customer data from a variety of channels, both online and offline, tracking the order from beginning to end, and tracking inventory and sales. All of this is done in real time, and each order can be viewed, edited and managed from a single, user-friendly dashboard.

Where is an OMS used?

An OMS is ideal for any business that deals with a high volume of orders, has multiple retail and/or warehouse locations, executes sales through multiple channels and/or has a complex process for fulfilling orders.

Can an OMS work with any in-house or third-party application?

Yes, an OMS is application- and server-agnostic. This means it can be used for the automation and integration of data from multiple sales channels, whether they are cloud-based or on-premises, online or offline. This makes it possible to easily integrate the OMS with your EMS/ Accounting system, WMS system, eCommerce platform, shipping services, and more.

What results can I expect from OMS implementation?

OMS implementation takes the performance of repetitive data-related tasks out of the hands of human workers and makes the entire order management process transparent and easily viewed from a single dashboard. This will lower costs, increase the consistency and efficiency of order fulfillment, minimize the number of late shipments, and put the focus back on the customer.

What are the challenges of implementing an OMS?

There are a number of common challenges organizations face when implementing an OMS. These include:

  • Not getting the cooperation of the various application teams whose apps are integrated with or affected by the OMS
  • Trying to roll out the OMS too quickly, rather than doing it in stages
  • Not planning ahead and designing the OMS to be scalable in terms of business expansion and brand-onboarding
  • Not partnering with a subject matter expert (SME) who can help IT fully understand the capabilities of the OMS

How will an OMS work within my company over the long-term?

Because software can be scaled more easily than human workers, over the long-term, an OMS will allow your organization to significantly increase its scalability in terms of an increase in orders, introducing new brands and business expansion. This makes it easier to adjust operations according to fluctuating order volumes, which is particularly ideal when an organization must scale quickly to meet a short-term increase in demand.

Why is an OMS important?

An OMS is important for a number of reasons. It helps reduce the amount of manual data entry required of human workers, making order processing faster and error-free. It also provides full visibility into each order and helps manage inventory levels, order delivery, and sales and KPIs.

The result is that a business using an OMS will always have optimal inventory levels, will avoid shipping orders late due to a lack of inventory and will have the data and analyses that will help forecast sales and produce the relevant reports.

Related Order Management Systems Resources


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